ACJ Lettings Testimonials | Penarth, Cardiff and the Vale of Glamorgan

ACJ lettings testimonials penarth

What our clients say

At ACJ, we pride ourselves on a quality service and personal approach. Our staff are trained to handle your needs and requirements and we are there with you every step of the way to make your next move an easy one. The testimonials below are from previous and current landlords and tenants of properties with ACJ.

ACJ lettings reviews

Always efficient and friendly

“I have been a tenant with ACJ since 2009 and I have always found them to be most professional, helpful and friendly.

Whenever I had a query or a maintenance issue it was dealt with in a timely manner by both the ACJ staff and the various engineers. The engineers themselves were always efficient and friendly, they also offered advice where necessary. My landlord was marvellous and always answered my queries quickly and fairly.  I wouldn’t hesitate in recommending ACJ to anyone in the future.”


A great experience

“I viewed a long time ago with Allison and I must say she was the most professional and helpful not to mention friendly estate agent I had the pleasure of meeting. A great experience all round. Thank you ACJ Properties.”

julie price

Very thankful

“Just left a property that was my first rental and a daunting experience at the time of moving, but the team were great and made it a pleasant transition. I’m sure I asked a ton of stupid questions at the time whilst preparing and getting everything together but it never felt like I was inconveniencing anyone and the responses were always helpful and polite from anyone I came into contact with at the office.

Over the two years there were a small number of basic day to day maintenance issues which were always dealt with really quickly by a really friendly engineer.

As the tenancy draws to a close they have been really helpful in keeping in regular contact and basically giving me a point of contact as we bring things to a close. It’s been a help having a go to person that’s there with any concerns and responds promptly. Huge help too with extending the tenancy slightly at the last minute to help make our move out more manageable and far less stressful.

Very thankful that my first experience was such a positive one and I can’t thank the team enough for that.”

karl purdon

Source - Google

reviews from our landlords

What our landlords say

We asked our landlords…

Out of a score of 1 to 10, 1 being very unlikely and 10 being extremely likely, how likely is it that you would recommend ACJ to a friend?

9 out of 10

“Staff are always very friendly helpful and courteous”

Alison c

10 out of 10

“The service I received, from first phone call to completion of tenant agreement, has been excellent. The staff are helpful, polite and nothing was too much trouble. They had my house re-let within 10 day. ”

huw e

10 out of 10

“I have appreciated the service provided by ACJ and look forward to continuing the business relationship.”

mark b

10 out of 10

“A.C.J. provides me with a 1st class service.”

mr andrew k

8 out of 10

“I have been with ACJ properties since 1997(or so) and have been happy to continue with the company without any problems.”

mr william r

10 out of 10

“I’ve always been happy, apart from the dreadful tenants I recently had. All the previous tenants have been excellent!!”

mr bob a

10 out of 10

“We have rented our property out with ACJ since 2001.  We have never once been unhappy with the service or the staff.  Keep it up.”

mr peter n

Source – In House Landlord Survey carried out in January 2018

Personable staff

“Professional organisation, is large enough to offer a good service but not so large that we are lost in client numbers. Personable staff that we are able to get on with. Local knowledge and convenience for us as well as experience of dealing with very remote landlords. Competitively priced services.”

mr & mrs j

Now living in Australia

Highly efficient, expedient and professional from start to finish

“ACJs service identifying and installing a tenant for my studio flat was excellent. The whole Team deserve recognition and I’m grateful to Ali, Jason and Natasha who were highly efficient, expedient and professional from start to finish. I have no hesitation recommending ACJ.”

Tim Dodge

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lelet As we are an independent agency, we can provide a competitive rate, along with personalised customer service and more than twenty-five years’ experience and local knowledge.